Refund Policy

Effective Date: June 25, 2026
Last Updated: September 16, 2026

Benitra operates on a prepaid credit-based model. Credit-pack purchases are processed by Armitage Labs OÜ ("Creem"; Estonian registry code 16977866) as Merchant of Record and contractual reseller. Creem is the legal seller of record for those transactions, issues invoices, collects applicable taxes, and processes any payment refunds.

Credits are generally non-refundable after they have been successfully added to your account.

Exceptions

If Credits were deducted incorrectly due to a verified platform error, Benitra may restore Credits or issue a replacement at its sole discretion.
If a generation fails before completion due to a verified platform issue, deducted Credits may be restored.

These exceptions are account-credit restorations provided by Benitra. They are not payment refunds of a credit-pack purchase.

Payment refunds of credit packs

Unless required by applicable law, purchases of Credits are final once the Credits have been added to your account.

If Benitra approves a payment refund of a credit-pack purchase, Creem processes that refund exclusively, typically to the original payment method. Benitra cannot independently refund a Creem checkout charge.

To request a payment refund:

Contact Benitra at info@benitra.io with your account email, purchase details, and a description of the issue.
If a long-standing issue remains unresolved, you may contact Creem through the customer portal linked from your Creem receipt, or as described in Creem's Buyer Terms of Service.

Creem's Buyer Terms also describe consumer withdrawal rights that may apply in limited cases (including for EU consumers). Digital content delivered immediately after purchase may not be eligible for a statutory cooling-off withdrawal where you consented to immediate delivery.

Video report credit refunds (beta)

While Benitra is in beta, you may request a credit refund for a completed video that did not meet your expectations by submitting a video report from your account. To qualify:

The video must have completed generation successfully.
You must submit a report describing the issue and select applicable categories before the reporting window closes.
Each account may receive up to 10 lifetime credits through the video report program (2 credits per approved report).
Approved reports restore credits automatically based on the configured refund amount.

This program covers generation quality issues reported through the in-product flow — not refunds of purchased credit packs. See eligibility limits and process details in our Terms of Service.

Refund requests

For full terms, see our Terms of Service. For how Creem processes buyer payment data, see Creem's Privacy Notice.