Refund Policy

Effective Date: June 25, 2026

Benitra operates on a prepaid credit-based model. All purchases are processed by Paddle.com Market Limited as Merchant of Record.

Credits are generally non-refundable after they have been successfully added to your account.

Exceptions

If Credits were deducted incorrectly due to a verified platform error, Benitra may restore Credits or issue a replacement at its sole discretion.
If a generation fails before completion due to a verified platform issue, deducted Credits may be restored.

Video report credit refunds (beta)

While Benitra is in beta, you may request a credit refund for a completed video that did not meet your expectations by submitting a video report from your account. To qualify:

The video must have completed generation successfully.
You must submit a report describing the issue and select applicable categories before the reporting window closes.
Each account may receive up to 10 lifetime credits through the video report program (2 credits per approved report).
Approved reports restore credits automatically based on the configured refund amount.

This program covers generation quality issues reported through the in-product flow — not refunds of purchased credit packs. See eligibility limits and process details in our Terms of Service.

Refund requests

For full terms, see our Terms of Service.