Privacy Policy
Effective Date: June 25, 2026
Last Updated: June 25, 2026
Privacy Policy
Welcome to Benitra, an AI-powered video creation platform developed and operated by Spinelo Ltd. ("Spinelo", "Benitra", "Company", "we", "our", or "us").
Your privacy is important to us.
This Privacy Policy explains how we collect, use, disclose, process, store, and protect your personal information when you use our website, applications, APIs, and related services (collectively, the "Services").
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Benitra is a Software-as-a-Service (SaaS) platform that enables users to generate AI-powered marketing videos, images, scripts, narration, captions, and related creative content.
Benitra is an independent platform operated by Spinelo Ltd. We provide a custom interface built on third-party AI technologies. Benitra is not affiliated with or endorsed by Google, OpenAI, Anthropic, or any AI model provider.
The data controller for your personal information is:
Spinelo Ltd.
Email: info@benitra.io
2. Information We Collect
2.1 Account Information
When you create an account, we may collect:
- Full name
- Email address
- Company name
- Password (securely hashed)
- Country
- Preferred language
- Credit balance
- User preferences
2.2 Content You Provide
You may upload or submit information including:
- Product information
- Marketing briefs
- Brand guidelines
- Logos
- Product images
- Brand and marketing assets
- Videos
- Text prompts
- Business information
- Scripts
- Brand assets
- Voice preferences
- Project settings
You retain ownership of all content you submit.
2.3 AI Generated Content
Our Services generate content including:
- Marketing videos
- Images
- Voice narration
- Captions
- Storyboards
- Marketing copy
- Scripts
- Visual concepts
Generated content is stored to allow editing, regeneration, downloading, and project history.
2.4 Usage Data
We automatically collect technical information including:
- IP address
- Browser type
- Device information
- Operating system
- Session information
- Log files
- API requests
- Feature usage
- Credit consumption
- Error reports
- Performance metrics
2.5 Cookies
We use cookies and similar technologies to:
- Authenticate users
- Maintain sessions
- Remember preferences
- Improve performance
- Detect abuse
- Improve security
- Analyze usage
You may disable cookies in your browser, although some functionality may become unavailable.
3. How We Use Your Information
We process your information to:
- Provide the Services
- Create AI-generated content
- Process video generation requests
- Authenticate users
- Manage credit purchases and account balance
- Process payments
- Deliver purchased services
- Provide customer support
- Improve the platform
- Prevent fraud
- Detect abuse
- Monitor service performance
- Comply with legal obligations
- Enforce our Terms of Service
4. AI Processing
Benitra utilizes artificial intelligence technologies provided by trusted third-party providers.
Depending on the requested feature, your submitted content may be processed by providers including, but not limited to:
- OpenAI
- Anthropic
- ElevenLabs
- Fal.ai
- Suno
- Additional infrastructure providers when necessary
Only the minimum amount of information required to provide the requested functionality is shared.
We do not use your private content to train our own AI models.
Third-party providers process information according to their own privacy policies and applicable laws.
5. Payments
Benitra uses Paddle.com Market Limited and its affiliates ("Paddle") as the Merchant of Record for all purchases.
When you purchase credits or other paid services:
- Paddle processes payments
- Paddle collects applicable taxes
- Paddle issues invoices where required
- Paddle manages payment compliance
Benitra does not collect or store complete payment card information.
We receive only limited billing information required to manage your account, including:
- Transaction ID
- Payment status
- Billing country
- Purchase date
- Credit package purchased
Payment information is processed in accordance with Paddle's Privacy Policy.
6. Legal Basis for Processing (GDPR)
Where applicable, we process personal data under one or more of the following legal bases:
- Performance of a contract
- Legitimate business interests
- Consent
- Compliance with legal obligations
7. How We Share Information
We never sell your personal information.
We may share information with trusted service providers necessary to operate the Services, including:
- Paddle (payments and billing)
- AI providers
- Cloud hosting providers
- Authentication providers
- Email delivery providers
- Analytics providers
- Security providers
- Customer support tools
We may also disclose information:
- To comply with applicable laws
- To respond to lawful requests
- To protect our rights
- During a merger, acquisition, or sale of assets
8. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence.
Where required, we implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Equivalent legal transfer mechanisms
- Industry-standard contractual protections
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services
- Maintain your account
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Prevent fraud
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
10. Security
We implement industry-standard security measures, including:
- HTTPS/TLS encryption
- Secure password hashing
- Access controls
- Authentication systems
- Infrastructure monitoring
- Logging
- Security updates
- Least-privilege access principles
While we strive to protect your information, no method of transmission or storage is completely secure.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Export your information
- Restrict processing
- Object to processing
- Withdraw consent
- File a complaint with a supervisory authority
To exercise your rights, contact:
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
These rights may include:
- Right to Know
- Right to Delete
- Right to Correct
- Right to Data Portability
- Right to Limit Certain Processing
Benitra does not sell or share personal information for cross-context behavioral advertising.
13. Children's Privacy
The Services are intended for users who are at least 18 years old.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will delete it promptly.
14. Third-Party Services
Our Services integrate with third-party providers that operate under their own privacy policies.
These providers may include payment processors, AI providers, hosting providers, analytics providers, authentication providers, and customer support platforms.
We encourage users to review the privacy policies of those providers.
15. Data Deletion
You may request deletion of your account at any time.
Certain information may be retained where required to:
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet accounting and tax requirements
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If material changes are made, we will provide notice through the Services or by email where appropriate.
Continued use of the Services after the updated Privacy Policy becomes effective constitutes acceptance of the revised Policy.
17. Third-Party Providers
Benitra currently utilizes trusted third-party providers that may process information necessary to provide the Services.
These may include:
| Provider | Purpose |
|---|---|
| Paddle | Billing, taxes, invoices |
| OpenAI | AI text and vision generation |
| Anthropic | AI text generation |
| AI services | |
| ElevenLabs | Voice synthesis |
| Fal.ai | Image and video generation |
| Suno | AI music generation |
| Cloud Infrastructure Providers | Hosting and infrastructure |
| Email Service Providers | Transactional email delivery |
| Analytics Providers | Service analytics and diagnostics |
The list of providers may change as our Services evolve.
18. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us.
Spinelo Ltd.
Email: info@benitra.io
Website: https://benitra.io
19. Regional Compliance
This Privacy Policy is intended to support compliance with applicable privacy laws including, where relevant:
- General Data Protection Regulation (GDPR)
- UK GDPR
- California Consumer Privacy Act (CCPA)
- California Privacy Rights Act (CPRA)
- Other applicable privacy and consumer protection laws
Users remain responsible for ensuring that their own use of the Services complies with applicable laws in their jurisdiction.
20. Entire Privacy Policy
This Privacy Policy constitutes the complete privacy notice governing the collection and processing of personal information by Benitra unless supplemented by a separate written agreement between Benitra and the customer.